It would be nice to have more control, either through allowing different shapes for the clickable area or using a CSS selector to identify the clickable area.
Based on the current badge options, we have to use an image, either Gainsight’s icons or an uploaded one, and the clickable area is always round.
I would like to trigger engagements via a badge from:
- An icon that’s added in our code, rather than Gainsight’s icons.
- A text link that’s added in our code.|
For #1, my workaround is to upload a transparent image that I can position over our icon.
For #2, I tried a workaround that Gainsight support suggested. I mapped the text link as a feature and then used that in the audience logic to trigger the guide automatically. This works but there’s a noticeable lag.