It is currently not possible to sync a multi-picklist field from Zendesk into Gainsight via the Zendesk integration. Our support team sometimes uses multi-picklists for categorizing tickets so it would be helpful to have this functionality for reporting and visibility.
Allow Syncing of Multi-Picklist Fields in Zendesk Integration
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Hi@cmultanen . Thank you for submitting this request. Could you share an example, please? That would be really helpful.
Hi@cmultanen could share an example here.
Hi@cmultanen could share an example here.
Hi@cmultanen we need your inputs here.
For example, Case A has a multi-select fields called Tags with the following values: Billing, Renewal, Product Issue. Based on how the connector currently works, I would not be able to map Tags to a corresponding multi-select field in GS. I instead would have to map it as a string which is not as helpful from a reporting perspective.
Hi@cmultanen
We are working on a solution and will keep you updated. Thank you for providing an example. We will keep this in mind.