Allow more functionality for alternate email addresses in email assist


I was surprised to see that you can only change the domain when creating alternate email addresses for Email Assist. I don't really understand how this solves anyone's use case?



What I want to be able to do is use a generic email address like csm@gainsight.com, but no matter what domain I configure, I'm stuck with the email still using everything left of the @ sign of my own email address. So it shows up like "sengel@csm@gainsight.com." Even if I changed it to sengel@csm.gainsight.com, it doesn't serve my use case at all. I want the email to show as a generic email address.



Hi Spencer, We have this in our short term road-map. Once the timelines are finalised we will update here.



 



Thanks for bringing this up!




Hi team - any update on this?


Hello All, 
We have this feature coming out as part of email from anywhere. This will be a new platform of email assist, we will keep you posted about roll out dates.


Hi All,

Org wide email feature has been implemented which allows user to choose from a list of email addresses (that an admin configures ) in From and Reply-to addresses.

Refer https://support.gainsight.com/Gainsight_NXT/Email_Assist/Email_Assist_2.0/What's_New_in_Email_Assist_2.0#New_Features