Currently, in the Audience section of engagements, we are able to use the ‘product mapper’ logic to launch engagements when usage is less than/greater than a certain amount.
We have then combined this in the past with the user id logic in order to show pop-ups related to certain features when their usage in the tool is low OR if they have exceeded the total times they have visited the page specified in the logic. We would like to launch an engagement for certain users when usage across the whole account is less than a certain amount, not just for a single user.
There are certain features in our tool that only certain users types can configure, Admins (1) and Manager+ (22), like the example you see above. Settings > Account > Review Source Credentials.
Any user with these two user types can access this section and configure a feature for the whole account.
If we use the logic to launch an engagement when a single user’s usage is lower than a certain amount, it could be that we launch an engagement for something that has aleady been configured in the account by an Admin or Manager+.
As the pop-up will be aimed at accounts that don’t have this configured on an account level yet, rather than a user level, we would like to combine feature mapper and account usage in order to target certain user types, whilst avoiding users in accounts that are likely to already have this configured.