Access to global css for high level visual customization


Gainsight supports css on guide and template levels. However there are multiple css selectors that are not accessible or can’t be customized, for example, 1) triangle (which points to the aligned element) from the engagement guide takes the background color and can’t be hidden using css (No. it doesn’t take transparent color as background); 2) a drop shadow on .apt-guide-popup level remains visible and can’t be customized even after turning off shadow in Settings. 

 

There are also css attributes that are cross templates (e.g., font-family, default text/link color) which need to be set/repeated in every template.

 

Having capability to access/customize global css would help solving these limitations.  

@chunmeilu acknowledged your comment.


cc: @Namrata Mitra Can you please consider feasibility of this for engagement experience


@chunmeilu Will consider this as part of new enhancements planned.


If we get Global CSS, it would be great to have an option to roll out the Global CSS to all engagements (replacing the guide-level CSS). 


Could you share the latest pl @skalle


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Hi @chunmeilu @peppe ,

 

Global CSS is part of a larger initiative at PX called the “Template Home” and I request you to please enrol for the upcoming VCAM, if you have not done so. We will discuss overall Template Management and the needs like Global CSS. Please note this is an exploratory call to understand the requirements better.

 

 

Thanks,

Abhilash


Hi @chunmeilu @peppe ,

 

Global CSS is part of a larger initiative at PX called the “Template Home” and I request you to please enrol for the upcoming VCAM, if you have not done so. We will discuss overall Template Management and the needs like Global CSS. Please note this is an exploratory call to understand the requirements better.

 

 

Thanks,

Abhilash

Do you have any ETA on the new Template Home?  We use the same CSS for each template and engagement (not all parts apply to all engagements). I recently had an updated CSS to fix an issue, and it was time-consuming to roll out to all active engagements! 


Can this PLEASE be implemented!!!! It is so limiting compared to competitor solutions, and should be such a quick fix.


Hi @tonytansley ,

We are working on both Template home and Global CSS. We would like to get it built to address all use-cases hence it is taking a little while to get it right in all aspects before going into development.

 

In the meanwhile, if you could help us understand the urgency and whether there is anything on your side that has been blocked on this requirement.

 

Thanks

@aharkut  


Hi @tonytansley ,

We are working on both Template home and Global CSS. We would like to get it built to address all use-cases hence it is taking a little while to get it right in all aspects before going into development.

 

In the meanwhile, if you could help us understand the urgency and whether there is anything on your side that has been blocked on this requirement.

 

Thanks

@aharkut  

Hi Aharkut, we have created for example 6 wizard tour engagements, each with 10 steps let’s say. To then retrospectively have to go into each to amend CSS is making us think twice about renewing or even launching the components into a live environment.

If these are unmaintainable at scale, then it would be more prudent as a business to cut losses and find an alternative solution. 

Thanks, Tony