This thread is for the Admin Office Hours session for Thursday January 17, 2019. Submit your questions to this thread and we'll address them during our session at 11am PST / 12pm MST / 1pm CST / 2pm EST.
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US Admin Office Hours - 1/17/19
Userlevel 7
+2
What is the purpose of the 'manager' standard field on the MDA user object? How does it relate to manager on the SFDC user object?
Hi - I'd like to walk through how to allow CSMs to update Sentiment Score within a timeline entry.
1. How to create Dashboards on a relationship basis using MDA data
2. How to use persons for relationships
2. How to use persons for relationships
I'm working on a process for pre-filtering failed participants due to being part of the bounce list. I'm looking at the AO Emails and AO Participants objects and some of the failed participants due to bounce are not in those lists. Wondering where else we can find bouncing participant data for this or if I should consider a different strategy.
Userlevel 7
+2
Hi everyone - office hours are happening right now! Quite a few people who asked questions aren't on yet, but there's still time.
https://global.gotomeeting.com/join/493151677
You can also dial in using your phone.
United States: +1 (872) 240-3412
Access Code: 493-151-677
https://global.gotomeeting.com/join/493151677
You can also dial in using your phone.
United States: +1 (872) 240-3412
Access Code: 493-151-677
Userlevel 7
+2
Hi Kyle - The Manager ID is designed to allow looking up users to manager groups. It relates to the manager on the SFDC user object only if you configure it to do so. Hopefully this article helps more: https://support.gainsight.com/Data_Management/Gainsight_Standard_Objects/Gainsight_User_Object
Userlevel 7
+2
Hi Amber - I'm happy to go through this in more detail during next week's office hours, but to get you started:
You could have (or maybe you already do have) a picklist within a timeline activity configuration that allows users to assign a sentiment to an activity (e.g. red, yellow, or green). Then you could create a rule that looks at the latest timeline entry and updates the scorecard measure accordingly based on what that timeline entry's value is.
You could have (or maybe you already do have) a picklist within a timeline activity configuration that allows users to assign a sentiment to an activity (e.g. red, yellow, or green). Then you could create a rule that looks at the latest timeline entry and updates the scorecard measure accordingly based on what that timeline entry's value is.
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