Ability for users to search for articles created in PX


With the current product design this is not possible, you can only search the articles from the knowledge base in the Bot. 

 

We want to create articles/link to articles in PX and then have the user search for these. Directly added articles should be listed higher than KB ones. 
 

@zacdarocha agree with you. Let me check the road-map on this and get back to you. Thanks for sharing this request here. 


Yes, this would certainly provide more value to your users and visibility to your created articles.

We’ll keep it under consideration, thank you!