Ability for Admin to Login in as a User in NXT


Currently, we (admins) are able to log in as a different user via Salesforce in order to troubleshoot but this is not a feature in NXT. We are planning on moving some of our users who do not need Salesforce licenses to Cloud only access which will vastly limit the amount of troubleshooting I can do on my end when end users have issues. It’d be great if this feature was available for super admins in NXT.

YES!!!! 


This would be handy considering admins can’t enable support access for end users either, only themselves.


@acote We will look into this and will prioritise it based on how many customers want this feature. The number of votes on this post will also help us in prioritising it.


+1000K

@soumitrasahu , Every customer will look for it. There are chances for customers not getting support from Salesforce IT to have login as flexibility. Most of the enterprise customers will surely have audit function and they may not allow such login as permission to all Gainsight oriented salesforce profiles or permission set. If you consider the list of enterprise customers itself, i think Gainsight should develop this feature with in application to trouble shoot by internal Gainsight admins for their own business users.


+1 to this! Would help Adminfor testing permissions and issue that CSMs are facing.


+as many points as I’m permitted

As deployments grow in breadth and depth, the ability to troubleshoot user issues efficiently is becoming key. I think there’s even a case to be made that giving in-company Gainsight Admins some ability to impersonate users would deflect cases from Gainsight Support. It’s certainly a customer-centric feature that would make the Gainsight experience better for Admins and End Users.


@narayanan_s @obarrette @matthew_lind, We are putting it in our roadmap. We will definitely get back to you with more updates on this.

Thanks and regards,
Neha


+100k too! MUCH NEEDED!!!


@Neha Gupta , any updates to share?


@alizee.levavasseur it will be prioritised for our roadmap after 6 months.


Adding my +1 here as well!


+10000


Yes please! We waste time with me getting on zooms with select users and asking them to show me what they see.


+1. This would be a win-win for Gainsight as a company too because it would simplify admins’ lives while also deflecting untold amount of support tickets.


@Neha Gupta  anything latest we are able to share here?


It would be great to have an update on this enhancement.  It’s critical for managing the user experience.  Our presentations and training materials are through the lens of the admin user license, which does not represent the user accurately.  If there is an update on a specific release date that would great.  This will be a key feature for our team!


It would be great to have an update on this enhancement.  It’s critical for managing the user experience.  Our presentations and training materials are through the lens of the admin user license, which does not represent the user accurately.  If there is an update on a specific release date that would great.  This will be a key feature for our team!

This item is not prioritized yet. The PM will share idea of timelines when there is a little more clarity.


This will be beautiful.


It would be great to have an update on this enhancement.  It’s critical for managing the user experience.