Question

Scorecard Rule: Null CTA values not being pulled

  • 5 April 2016
  • 3 replies
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I am trying to build rules where the absence of an open/closed cta will result in a green health score.  I am using the CTA object when making the rule but I can't seem to find a value that works.  Has anyone come across a similar issue or found a way around this?

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Userlevel 7
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Hi Scott,

I think this post is basically the same underlying question as yours -- check out my comments on it for both the best practice/workaround and an explanation :-)



https://community.gainsight.com/gainsight/topics/cant-create-no-cta-rule-to-raise-health-score
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Thank you Seth!
Userlevel 7
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Happy to help! 🙂

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