When building a dashboard and "drilling" into the data it would be nice to hyperlink to a case in SF
CS Reports & Dashboards
I have built a dashboard with reports and it would be nice to have certain things hyperlinked just like you can when you click on the "eye" to view a case in the c360 under a report.
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Can you please provide me some pointed to the use case you're referring to here?
Thanks!
We have implemented the workaround suggested there, however it is not ideal and hope that this will become an inherent function within GS.