Ability to use filter logic on survey questions
None
It would be nice to have the ability to build a survey and then select which questions show for each type of customer or customer attribute that I select. For instance I may have 10 questions but only three questions would apply to the customers that have product "X" or a service package so for those customers I would only want the survey to show those three questions instead of the entire list of 10 questions. Right now I would have to build multiple sets of the same survey to use filter logic because the logic can only be used at the PowerList level. It would be nice to have the ability to use filter logic within the actual survey.
This way you can create one survey with a power list and use the question filters to identify what questions they get asked for the survey.
This way you can create one survey with a power list and use the question filters to identify what questions they get asked for the survey.
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This particular feature is feasible, I have added it on roadmap. However i would wait to see how many customers have similar request. It will help me prioritize this item on survey roadmap.
Please let me know if you need any further details. Again, this is critical to use using the survey feature at the account level as we would like.
Any updates on timing for this feature?
Jennifer
Do you have timing on this functionality?
Jennifer
We will have product team start working on this soon, I will update ETA for this in 2-3 weeks.
Any timing updates?
Jennifer
Is there any updates on this? Will this be coming out with the summer release?
Thanks,
Hi everyone,
Can you please share were there any updates for this feature? If yes, what’s the last ETA for deployment?
I would also suggest to create a single-choice step option for Surveys (as currently we have only multi-choice available, which doesn’t cover all possible cases).
Thank you in advance!
Hi@dorian_cudina @andrew_cummins @shannon - just wanted to ensure if you had a chance to explore ‘Display Logic’ in Surveys - this capability lets you display questions selectively based on a criteria you specify. More info here - https://support.gainsight.com/SFDC_Edition/Surveys/Surveys_2.0/Survey_2.0_Design#Display_Logic
Hope this helps!