Where does Surveys get the value for "Survey Participant::Display Name" CTA token from?

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Does anyone know where the Survey engine gets the "Survey Participant::Display Name" token from? I'm testing out the CTA functionality from surveys and I find that the CTA is created but this token shows as the customer's email address rather that their name. Any ideas?
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Marcelo, Champion

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Posted 5 months ago

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Sekhar Dutta, Employee

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It comes from 'DisplayName__c' field of 'SurveyParticipant__c' object.  If name is not found then email id get stored in DisplayName__c field.
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Marcelo, Champion

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Thanks Sekhar! How do those fields get populated and how can I make sure the Display Name is provided? Is it taking it from Contact object or does it have any type of integration with the Advanced Outreach?
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Sekhar Dutta, Employee

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If you are sending survey using Advanced Outreach and your participant source is Contact then make sure that you have mapped 'Sfdc Contact Id' in Advanced Outreach Participant Sources Mapping.
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Marcelo, Champion

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You tha man!!!!! Thanks a ton.. that was it.. not sure why we forgot to map it. Thanks!