Where did the email chain go?

  • 4
  • Problem
  • Updated 3 months ago
  • In Progress
Hey all,

I am looking to try out the new Email Chain functionality for Advanced Outreaches. Specifically, we wanted to try the new features of Conditional Wait. However, when I go to make a new AO, there are only options for survey outreaches. The email chain option is totally gone.

Anyone else seeing this? 

Thanks!
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Ben, Champion

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  • confused

Posted 3 months ago

  • 4
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Kate Green, Champion

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Same thing in my instance - maybe it's related to the release?
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Ben, Champion

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You have to be right.
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Alex LeGay, Employee

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We are investigating this in support as I am seeing the same in my local org and we have had a few customers report this after the release today. Feel free to reach out to us but I will try to update this post when I have an update.


Update - This has been escalated to our engineering team.
(Edited)
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Alex LeGay, Employee

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As an update, if you aren't seeing email chain in the model dropdown and haven't already, please reach out to support@gainsight.com as have identified a fix for this.
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Sai Ram Pulluri, Official Rep

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Our Support team can provide a workaround for this issue. 

@Alex, Thanks for the update.