Whatsapp / SMS Integration

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  • Idea
  • Updated 3 weeks ago
After meeting with multiple User Groups at Micro Focus, we received requests to see if Gainsight could integrate with Whatapps or SMS.
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Mike Maday, Employee

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Posted 4 weeks ago

  • 4
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Lila Meyer, Official Rep

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Hi Mike, Can you provide a bit more detail about what you mean by integrate? What do they want users to be able to do or see ultimately?
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Jahnavi, Champion

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It would be nice to have a text message as a CTA 
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Mike Maday, Employee

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@lila - The first use case for this would be like Slackbot where a simple query could be run and details on the account displayed. 

The longer term use case would be that we allow for collaboration between team members.

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Lila Meyer, Official Rep

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I'm switching this to an Idea post for better tracking.