View records updated by Gainsight Connect

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  • Updated 2 days ago
When troubleshooting, it would be really helpful to view what records were updated in the Gainsight Connect logs. 

I've been doing some rules testing which involves making Customer Info updates and, in turn, updating Gainsight Connect in between runs to update Company object.  I was not getting the results I was expecting, even though I had manually run GC and saw there were records synced.  Would have saved me time if I could see what records actually synced to Company from Customer Info.
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Jeff Kirkpatrick, Champion

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Posted 2 weeks ago

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Parthiban Periasami, Employee

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Hi Jeff Kirkpatrick,
It is the current behaviour that for successful jobs, we are not giving the link to download the records updated/inserted, but for failure job status we give link to download file. I will talk to the Product Manager and will post the updates. I would like to know whether you have any workaround to see the updated Records ?
(Edited)
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Jeff Kirkpatrick, Champion

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I did not.  

Sometimes you run into situations where something was a "success" but it didn't perform the action you actually expected it to OR there was an issue of timing and you need to go back and track down where the disconnect happened.   Success or Failure, we should always be able to track events that happened in detail.
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Parthiban Periasami, Employee

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Hi Jeff
We have this in our roadmap of Gainsight Connect 2.0.For Gainsight Connect1.0, we need to think through to introduce this feature.
(Edited)