View attachments added through Email assist

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  • Idea
  • Updated 2 days ago
Many of our playbooks include an email assist. CSMs add customer specific attachments when sending the email however these cannot be viewed in the Timeline post. You can see the attachment has been added but cannot access it. Our Salesteam or Executives would like to be able to view these attachments as they contain key information. Is there any plan to make them accessible?
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Angela Felicissimo

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Posted 2 months ago

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Heather Hansen, Champion

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+1.  You also can't view it if you click to view the actual email in the email assist task either.  So, essentially, you can see an attachment was sent, but have no way to view it.

Looks like maybe this post is asking for the same thing:
https://community.gainsight.com/gainsight/topics/attachments-from-email-assist-does-not-sync-up-to-t...
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Meenal Shukla, Employee

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+ 1 to this request.
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Meenal Shukla, Employee

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Aditya, please take note.
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Blaire Berry

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+1 to this request