View a cumulative NPS score vs. individual response on the NPS tab

  • 1
  • Question
  • Updated 10 months ago
  • In Progress
The issue that brings up this question is, I am speaking with a customer that has multiple thousand people in every account so they don't want all of those to show up individually. The would like to see a cumulative score in that account instead of seeing 2000-3000 responses. Beside a report could there ever be an option to show cumulative score on the NPS tab?
Photo of Michael Sweeney

Michael Sweeney, Employee

  • 2,134 Points 2k badge 2x thumb

Posted 10 months ago

  • 1
Photo of Abhishek Sivaraman

Abhishek Sivaraman, Senior Product Manager

  • 7,238 Points 5k badge 2x thumb
Hi,

Can they use the NPS Widget in Summary Section and use for this? They can choose to do average of the NPS responses and view a single number for the customer. More details here - https://support.gainsight.com/Product_Documentation/Customers_and_Relationships/Admin_Configuration/...

Thanks
Abhishek S