Variant Email Templates In Email Assist

  • 13
  • Idea
  • Updated 6 days ago
  • Under Consideration
I have a request from a customer to be able to use (for example) the language variant when using email assist. In testing this it appears that it always defaults to the first in the list (English) when sending out. They'd like the email sent out to a contact outside the US to receive the email in the local language similar to the way that Co-pilot works. At this time it looks like they'd need to create a template for each language. 
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Steve Davis, Employee

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Posted 10 months ago

  • 13
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Lila Meyer, Official Rep

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Moved to external categories for greater visibility and input from other customers.
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Nitisha Rathi, Product Manager

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Hi Steve,

This is definitely on our roadmap but may not be available until June.

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Angela Felicissimo

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Is there an update on this? This is definitely something that is needed for our customer base where we serve the same customer in multiple languages.
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Tatiana Ferreira

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Also looking for some insight into this- or any workaround options for global companies?
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Joseph Siudzinski, Employee

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Hi Nitisha,
Any thoughts on when this will be delivered?

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Renee House, Champion

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+1 on this request.  Right now I have multiples of playbooks as workarounds.  Would like to scale e-mail assist for our global customers!