URL field in MDA

  • 3
  • Idea
  • Updated 1 week ago
Currently, when we pass a URL through a process in Gainsight such as Rules or MDA loads, the hyperlink itself gets stripped from the text, and we are left with just the text version of the hyperlink.

It would be great if we could have a way to pass URLs through our processes and maintain the clickabiity of the hyperlink itself.
Photo of Tom Gerth

Tom Gerth, Employee

  • 4,256 Points 4k badge 2x thumb

Posted 1 week ago

  • 3
Photo of Dan Ahrens

Dan Ahrens, Official Rep

  • 23,636 Points 20k badge 2x thumb
Hi Tom, 

I haven't tested this myself, but does this behavior happen even when using the new URL data type? https://support.gainsight.com/Release_Notes/Current_Release_Notes/08Release_Notes_Version_5.15_June_...
Photo of Calvin Multanen

Calvin Multanen

  • 960 Points 500 badge 2x thumb
Hi Dan,

I tried using the rules engine to populate a URL data type field in an MDA object and when I created a report for that object, the URLs were not clickable.  
Photo of Calvin Multanen

Calvin Multanen

  • 960 Points 500 badge 2x thumb
Reading through that link you sent, it looks like this is already a known limitation and on the roadmap. Looking forward to having this ability in the future! 
Photo of Kunal Bhat

Kunal Bhat, Employee

  • 788 Points 500 badge 2x thumb
Hi Calvin, 

You can expect the enhancement to have the URL's to be clickable in our upcoming July 2018 release.

Thanks,
Kunal
(Edited)