Update "Manage your subscription preferences here" text in Advanced Outreaches

  • 1
  • Question
  • Updated 9 months ago
  • Answered
I am working on our 2018 global survey program and am hitting a snag. A big emphasis for us this year is localization (i.e. receiving communications in your native language). Thus, I have spent an immense amount of time getting, implementing, and testing translated versions of our survey communications. Things are going well, and nearly every aspect of the experience has been properly translated.

However, I am stuck on the "Manage your subscription preferences here" in an advanced outreach. I checked this KB:  https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Admin_Configuration/Email_Opt-out_Policy. There is an FAQ question there that states the following:
Can I edit the text of the Manage your subscription preferences link (logic) sent through Copilot?
The answer listed on the KB is:
Yes. Click on the text in the outreach step to edit it.
There is then a screenshot of an Standard Outreach. I am trying to follow the same process in my AO and am totally stuck. The text is just not clickable, or I am totally losing it. I would like to have each variant entry configured to it's corresponding language.

Anyone know how to make this happen?
Photo of Ben

Ben, Champion

  • 8,342 Points 5k badge 2x thumb
  • like I am missing something.

Posted 9 months ago

  • 1
Photo of VinayKumar Konduri

VinayKumar Konduri, Employee

  • 742 Points 500 badge 2x thumb
Hi Ben,

Looks like we need to update documentation. We have the capability of editing unsubscribe text in email template. 

You can change the unsubscribe text in each variant of email template .

Photo of Ben

Ben, Champion

  • 8,342 Points 5k badge 2x thumb
Nice! Yes I see that as editable. Can't believe I missed that. Happy that we at least caught the documentation update.

Photo of Lila Meyer

Lila Meyer, Official Rep

  • 17,826 Points 10k badge 2x thumb
Thanks, Ben and Vinay! I updated our documentation.