Transactions not recognized for an Account unless there is at least one 'new business' type oppty!

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  • Updated 5 months ago
We have this situation with few of our customers. The sub-division of the parent company is a new account in but they will not have a 'new business' type oppty. In this case, the oppty's are booked in as 'Existing Business - Upsell' type but GainSight does not recognize under Transactions in C360. 
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Srikanth Nadukudy

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Posted 5 months ago

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Photo of Sai Ram Pulluri

Sai Ram Pulluri, Official Rep

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@Srikanth, Do you want a transaction type to be recognized in C360 page? Yes, it is possible. 

We will definitely help you in this regards. We want to know, how are you loading your Transactions into Gainsight?

Could you please leave a scree-shot for better understanding.