Tracking Email Responses in Journey Orchestrator

  • 9
  • Idea
  • Updated 7 days ago
Gainsight is currently able to report on emails that were opened which have been sent by Journey Orchestrator. However, it would be incredibly helpful if we were able to also report off of if Emails have been responded to, that were sent by Gainsight!

Being able to use this information would be exceptionally helpful in Programs, where an email chain might use a Conditional Wait to only send a follow-up email to those who have not yet responded to the email sent by Gainsight. Having this extra granularity would be great!

Any idea if this is possible? If so, is there an ETA on when something like this might be available?

Thanks for the time!
Photo of Logan T

Logan T, Employee

  • 3,178 Points 3k badge 2x thumb

Posted 1 month ago

  • 9
Photo of Pele


  • 2,654 Points 2k badge 2x thumb
Yes, please!! Send follow-up if "Not Opened" is good... But Send follow-up if "Not Responded" would be really helpful also. 
Photo of John Applebaugh

John Applebaugh

  • 1,120 Points 1k badge 2x thumb
This would be a game changer for us. How many times can I vote for this?
Photo of Calvin Multanen

Calvin Multanen

  • 1,802 Points 1k badge 2x thumb
+1, we really need this level of granularity.