Time zone conversion

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  • Idea
  • Updated 4 months ago
  • (Edited)
As a CSM I need to log activities and emails according to my client's time zone so I can reference the time in a meaningful way to my clients.

Acceptance criteria:
Convert times entered in my local time zone to the client's time zone
Display both times in Activities and CoPilot
Allow a toggle between my time zone and client local times in Global timeline

Examples:
My client on the west coast and I am on the east coast.
1.  I refer the client o an email was sent in the time according to my time zone.  The client is unable to find an email at that time because of the difference in time zone.
2.  I refer to a meeting from Activities in eastern time and the client thinks they did not attend because they do not see any meeting at that time on their calendar.
Photo of Angela Domenichelli

Angela Domenichelli

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Posted 5 months ago

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Photo of Sai Ram Pulluri

Sai Ram Pulluri, Official Rep

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Hi Angela, I understand your concern ,as per me handling time zones is really a bit complex, I am not good at helping on time zones specific.  

Redirecting this to our Product Manager to check the possibilities .

Thanks for posting!