Time tracking integrations

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Does anyone know of or have suggestions for simple project management time tracking solutions that integrate with Gainsight/Salesforce? Ideally we'd have a button associated with each CTA/task that starts and stops a timer then loads the time to a field in that CTA/task. I understand that is a bit of a pipedream, but the closer we can get to it the better.

Thanks!
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Britton Walker, Champion

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Posted 3 months ago

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Meenal Shukla, Employee

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Dan Ahrens, Gainster (employee)

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Hi Britton - Are you looking for an app that is compatible with both SFDC and GS?

I know some companies that use CronSights - https://appexchange.salesforce.com/listingDetail?listingId=a0N30000001gZ0hEAE

It's SFDC native but does not integrate with GS at this time.
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Dan Ahrens, Gainster (employee)

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Also - if we provided some form of time tracking within Cockpit and Success Plans - would this meet your needs for project management time tracking?
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Britton Walker, Champion

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More than likely yes. I'd like to see the functionality before say for sure though. Is this something that is on the roadmap?
(Edited)
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Aditya Marla, Employee

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Hi Britton,

Could you provide some details on the time tracking piece

Is it a place where the CSM can log the time they have worked on a CTA (would a field on the CTA where the CSM enters the hours spent work?). Or is it something automated? (you mentioned about having a button to start/stop a timer. Could you provide some details on this?)

Also, would the time tracking happen for all CTA's / CTA's of a specific type (or Time spent on a Success plan)? Also what kind of reporting would you want on this?

Regards
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Britton Walker, Champion

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Our ideal: A start button the CSM can activate when they start actively working on a task or a CTA/objective. Then when they complete the task/CTA/objective, they can click the button again to stop the timer. The recorded time will then be stored in the task/CTA/objective and be reportable through Reports.

Our more reasonable request: An editable time field on the taks/CTA/objective where the CSM can manually enter the amount of time they actively worked on a project (probably using a third party stopwatch app to track that time).
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Sai Ram Pulluri, Official Rep

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Stop and Start time for CTA, Great ask! This is something I am hearing for first time.
Tracking can be done at Task level also  :-)
(Edited)
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Aditya Marla, Employee

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Hi Britton,

Thanks for sharing this. You can add a field to the CTA object and once you add it to the detail layout...the CSM can enter the time they spent for each CTA.  (You can add that at the CTA, Task or Success Plan level)

Let me know if that helps
(Edited)
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Britton Walker, Champion

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For now we have decided to just use timeline activities and the duration field there. But we would still like to leave the time tracking within cockpit at some point.

Thanks for the replies and pointers everyone!