The community and support icons in Gainsight are still unintuitive

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  • Updated 5 months ago
I've been using gainsight for a minute now and it's still 50/50 on whether I go to the site I intended, support or community. Here are some suggestions:

1. Better iconography, GO is a meaningless verb when it comes to support. Some kind of "I have a problem" icon, like an exclamation point and a question mark would be better. 
2. More realistically a quick tooltip would help, just adding "Support" and "Community" alt text to the a tags would improve my success ratio.

Additionally, it would be nice if there was a direct link to the post creation flow. If I'm in-app, my intended destination is probably to post something. You can verify my assumption with what the funnel looks like from Gainsight to your community to your post form. If that's just me, then I guess I'm an anti-social jerk!!!!
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Scotty, Champion

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Posted 5 months ago

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