Text Analytics for 3rd Party NPS Responses

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  • Updated 3 months ago
  • Answered
I am loading 3rd party NPS responses into Gainsight. If I enable text analytics, will it work for these responses or does it only work for surveys that were sent through Gainsight?
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Allison Thomas

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Posted 3 months ago

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Seth, Employee

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Hi Allison,
I think the answer to your question is in the reply to my comment on this article 
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Allison Thomas

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Hi Seth, maybe I'm missing something, but which article are you referring to?
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Seth, Employee

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Whoops! I could have sworn I pasted in the link! You're not crazy, I'm just terrible :-)

https://community.gainsight.com/gainsight/topics/v5-5-survey-text-analytics-only-for-nps-comments
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Allison Thomas

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Great, thank you!