Syncing Timeline Activity Type to Slack Channel

  • 3
  • Idea
  • Updated 4 weeks ago
  • Planned
We're interested in syncing gainsight up to a slack channel, and populating it when a custom activity type is created in Timeline. We have a "Customer Wins" activity type, so our leadership wants to see these surfaced in slack everytime someone enters one into GainSight. 

Does anyone else here have something similar set up? Overall curious if this is possible and how easy it may be. 
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Jackie Cofield

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Posted 5 months ago

  • 3
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Nitisha Rathi, Product Manager

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Hi Jackie,

Very interesting use-case. Would you like the activity to sync automatically to a Slack channel or would a CSM prefer initiating the sync manually? Also, would it always be the same Slack channel to which you would want to sync?

Thanks for posting,
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Seth, Employee

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FYI, Jackie and I communicated separately, and I pointed her towards the setup I used to push NPS to Slack. This should be easier, though, since she isn't trying to combine NPS with two separate survey questions. Hoping she's successful so I can steal her setup!
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Rajesh Gande, Official Rep

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Hello All,

Subscription to Timeline Activities in Slack via Sally is in the near-term roadmap. Will update the ETA when we have better clarity.