Survey branching from NPS questions to a separate page

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  • Idea
  • Updated 2 months ago
  • Under Consideration
In a survey, I'd like to be able to branch from an NPS question to a different page dynamically, based on the score given by the responder.  My goal is to have only the NPS question on the first page of the survey.  This is how I have my NPS surveys configured in CustomerGauge, and I believe that's inline with their recommended best practices.

The problem is that (per Gainsight Support) branching is apparently not available on NPS questions (the branch button is dimmed), and question linking requires the downstream questions to be on the same page.
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John Trumble

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  • disappointed

Posted 2 months ago

  • 4
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Abhishek Sivaraman, Senior Product Manager

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Hi John,

We are addressing this use case as part of our revamped surveys which we are targeting in the near term roadmap.

You would be able to define rules as follows - 

Skip to Page 2 when NPS Question answer is between 0 to 5 and Skip to another page when it is from 6 to 10 etc.

Abhishek S