Subdomain feature for CoPilot

  • 5
  • Idea
  • Updated 2 months ago
  • Under Consideration
  • (Edited)
In email assist we can set up a subdomain so the email sends out using a subdomain and the reply to goes to the logged in user. Would it be possible to have this for CoPilot specifically for tokenized addresses?

Many people send CoPilot outreaches from CSMs or other users tokenized in the from and reply to but if there is a subdomain white labeled then these emails would not be white labeled.

Is this feature technically possible?
Photo of Alex LeGay

Alex LeGay, Employee

  • 5,086 Points 5k badge 2x thumb

Posted 5 months ago

  • 5
Photo of Alex LeGay

Alex LeGay, Employee

  • 5,086 Points 5k badge 2x thumb
I will add that after testing this with a few different customers this may not be needed.

I have white labeled a few customers with subdomains and the results are as follows.
Even when sending emails from the base domain, the emails are still white labelled but they are just signed by the subdomain.
 
The “envelope-from” shows signed by the sub domain.
 The “header-from” is what you will see at the top of the message in email clients and this will show the base domain if configured as such.

The only thing to be weary of is when testing your company may have email filters seeing this email coming from your address to your address suspicious. This should be something that can be resolved by working with your IT team.
(Edited)
Photo of Johnny Burtchaell

Johnny Burtchaell, Champion

  • 2,464 Points 2k badge 2x thumb
Hi Alex, I found that i can just manually enter the newly white-labeled Sub-Domain email address within the Outreach and that allowed my emails to be sent without getting caught in spam. 
.
I recommend using either the Admin's email address or reserve a public/group email address like "CustomerSuccess@whitelabeled-subdomai..." in which all emails can be sent and Replied to.