Share your Feedback on a new name for Advanced Outreach!

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  • Question
  • Updated 6 months ago

With the upcoming Winter Release, we are introducing the ability to Create & Close a Call-to-Action in a CoPilot Advanced Outreach. Now, Gainsight customers can create and execute one model that integrates human and digital touchpoints; a true ‘journey’.

Example of new capabilities: 

For users with a 20% decline in Logins...

  • Send them an email with support documentation on how to login
  • If they haven’t opened the email, send them a reminder
  • If they haven’t opened the email and they still haven’t logged-in, trigger a CTA for human follow-up

We want to rename the feature to capture the power of this ‘journey’ design. We have decided to rename CoPilot -> Journey Orchestrator. But we want your help renaming ‘Advanced Outreach’.

The question for you: What should be the new name for ‘Advanced Outreach'?

Cast your vote on the following options in the comments below:

  1. Journey Orchestrator + Journeys
  2. Journey Orchestrator + Programs
  3. Journey Orchestrator + Journey Paths
  4. Journey Orchestrator + Paths
  5. Journey Orchestrator + Journey Tracks
  6. Journey Orchestrator + Tracks
  7. Journey Orchestrator + Campaigns
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Marie, Employee

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Posted 6 months ago

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Photo of Seth

Seth, Employee

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I vote to call each of them a Journey! There are so many pieces of terminology already, that any opportunity to simplify/synchronize them would be valuable.
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Marcelo, Champion

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I would vote for Journey Paths so that is has some linkage with Journey Orchestrator.
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Ben, Champion

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None of the above? Honestly not a fan of any of the names. I am all about the new features. I guess I would settle on something that contains "Paths". 
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Britton Walker, Alum

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I'm with Seth and Marcelo. Why would a Journey Orchestrator orchestrate something other than a journey? My vote is with changing advanced outreaches to Journeys.
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Ben, Champion

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That is fine too!
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Mai Hoang

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Campaigns!
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Faust Belarmino, Champion

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Journeys! If it's a Journey Orchestrator then it would make sense to orchestrate Journeys! :D