Set a report to group by "Question Name"

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  • Updated 1 year ago
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Has anyone figured out how to setup a report to group by Question Name while using a Data Space?

Here is the use case. We have a Survey out now with a matrix question. It asks customers to rate the aspects of their customer experience from very dissatisfied to very satisfied. I then score the result with a 1-5 score to output a CSAT-like system. 

I would like to then do segment analysis on how customers answer those questions as a group. I could also do one large section to see how all customers feel about our Technical Support (for example). This would allow me to spit out an average score in that range. I have been calculating this manually and its quite tedious.

This feature would also give options for even more granular research down the line
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Ben, Champion

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Posted 1 year ago

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