Sending out survey to a customer without gainsight license

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  • Updated 1 month ago
I want to send out survey using gainsight survey tool. but the customer need to have gainsight license to fill out the survey right? I want a workaround to make the customer fill out the survey without any license needed. is this possible?
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Thilak Bhat

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Posted 1 month ago

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Seth, Champion

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Hi Thalik,
Could you clarify what you mean by "license"? Gainsight is designed be able to send surveys to any of your customer contacts without granting/paying for a Gainsight license for them.
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Dan Ahrens, Gainster (employee)

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Hi Thilak,

Gainsight surveys can be sent to anyone and the participants in the survey do not need a license to respond to the survey.