Schedule when the partial save -> partial submit job runs

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  • Idea
  • Updated 2 months ago
This request is to be able to change what time the job that moves people from partial save to submit when using partial completes in surveys. Right now, this job runs overnight. This is usually fine but a use case came up that kind of causes an issue.
Say you have an AO built like the one below

This AO along with the second conditional wait would send a thank you to NPS promoters. However, if they partially respond(but answer the NPS) they would go into the survey completion wait period. The time this job runs is 1 am CT. If you have a personalized email that is coming from the CSM, that means it would be sending shortly after this time. The request is to be able to change this. 

Or another idea would be to set some sort of safe sending times within AOs that would only send between certain hours. The latter may be hard to troubleshoot though :)
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Alex LeGay, Employee

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Posted 2 months ago

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Ben, Champion

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I never really knew how this part worked, so thanks for that clarity! We don't do a personal message of that nature, but I agree, having that flexibility to set the time would give peace of mind.