Rules Engine: Send Email Action for internal use when specific criteria met

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  • Updated 4 weeks ago
In order to improve the Gainsight administrative experience, there should be an action in a rule to Send an Email to a specific email address.  

Today, I get an email only if a rule succeeds or fails.  But what if there is a specific criteria that to which I, as the GS Admin (or Data Analyst, etc) want to be alerted?  i.e. unable to set the segment because ARR was not populated or something like that.

can have it trigger a CTA to me - but this clutters up the Cockpit/C360 with a bunch of operational CTAs.   

I don't want to create a bunch of Journey programs either.  A) it's double work to have to create a program to email me if a specific criteria related to a Bionic Rule is not met  B) I don't want to clutter up my Journeys either.

I liken this to a NOC where alerts get emailed to analysts/admins when specific thresholds/events, i.e. high CPU usage, network intrusion detections, etc. occur

This is somewhat related to https://community.gainsight.com/gainsight/topics/-send-email-action-type-in-bionic-rules but I'm specifically talking about sending internal emails to the admin rather than outbound emails.
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Jeff Kirkpatrick, Champion

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Posted 4 weeks ago

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