RichText 2 Text fucntionality in Rules

  • 3
  • Question
  • Updated 4 months ago
  • Answered
We want to be able to push text from a specific Timeline record into a Text field in SFDC object.
Timeline body is RichText
SFDC object field type is Text

We could define a rule that does it.
But the RichText was pushed with all the HTML special characters and made the text unreadable.

It would be great if GS can convert the RichText into plain Text.

Thanks,
Einat
Photo of Einat Pick

Einat Pick, Champion

  • 1,520 Points 1k badge 2x thumb

Posted 4 months ago

  • 3
Photo of Dan Ahrens

Dan Ahrens, Official Rep

  • 25,950 Points 20k badge 2x thumb
Sounds like a good feature request for Salesforce to ask them to support RichText! :-)
Photo of Jitin Mehndiratta

Jitin Mehndiratta, Product Manager

  • 3,264 Points 3k badge 2x thumb
Hi Einat,

Did you try creating a custom field of "Rich text" in the SFDC object and then populate it with the timeline rich text?

Regards,
Jitin
Photo of Einat Pick

Einat Pick, Champion

  • 1,520 Points 1k badge 2x thumb
Thank you Jitin and Dan. We ended up creating an SFDC field that does it.