RichText 2 Text fucntionality in Rules

  • 3
  • Question
  • Updated 4 hours ago
  • Acknowledged
We want to be able to push text from a specific Timeline record into a Text field in SFDC object.
Timeline body is RichText
SFDC object field type is Text

We could define a rule that does it.
But the RichText was pushed with all the HTML special characters and made the text unreadable.

It would be great if GS can convert the RichText into plain Text.

Thanks,
Einat
Photo of Einat Pick

Einat Pick, Champion

  • 1,458 Points 1k badge 2x thumb

Posted 3 weeks ago

  • 3
Photo of Dan Ahrens

Dan Ahrens, Gainster (employee)

  • 22,658 Points 20k badge 2x thumb
Sounds like a good feature request for Salesforce to ask them to support RichText! :-)
Photo of Jitin Mehndiratta

Jitin Mehndiratta, Product Manager

  • 2,862 Points 2k badge 2x thumb
Hi Einat,

Did you try creating a custom field of "Rich text" in the SFDC object and then populate it with the timeline rich text?

Regards,
Jitin
Photo of Einat Pick

Einat Pick, Champion

  • 1,458 Points 1k badge 2x thumb
Thank you Jitin and Dan. We ended up creating an SFDC field that does it.