Provide admins with control over in-app messages or the ability to disable them

  • 3
  • Idea
  • Updated 4 months ago
  • Under Consideration
If end users (non-admins) see these notifications of new features it can flood Operations with a lot of questions and requests about them, when the feature may not be relevant to the user.

Additionally, even if the feature would be relevant to the end user,  by notifying end users of these new features directly in the app, you could cause a flood of questions and requests to come into the Ops team which may not yet be ready or have the bandwidth to implement or support.

While in-app notification is a very cool feature, Gainsight Admins should be allowed to control what notifications are relevant to their end users and the timing of such, otherwise you risk causing issues for the Ops team.
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Jeff Kirkpatrick, Champion

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Posted 4 months ago

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Lila Meyer, Official Rep

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Hi Jeff,

This is not something that's supported by our third-party software that displays the in-app messages at the moment. You'll notice that there are some new feature announcements in the guide center today, which highlight features that end users can potentially benefit from. In the next few weeks, we'll also be publishing some new end user walkthrough guides for Cockpit, Timeline, C360, and Scorecards. These will also be accessible/highlighted in the Guide Center. 

I appreciate your feedback, and I'm also interested to hear how others feel.