Operation Email Limit - Cpilot

  • 4
  • Question
  • Updated 8 months ago
  • Answered
I understand that the distribution of operational emails is listed to 5,000. This seems an arbitrary number. What is the logic behind setting that? Is this something that can be extended? We have a regular release update we send that needs to be distributed to all contacts. It is just more work to break up the distribution list so it can be sent to the right groups.

Photo of Elizabeth Adams

Elizabeth Adams, Champion

  • 4,274 Points 4k badge 2x thumb

Posted 8 months ago

  • 4
Photo of Lila Meyer

Lila Meyer, Official Rep

  • 14,914 Points 10k badge 2x thumb
Hi Elizabeth, 

Our product team can address whether there's a possibility of expanding the 5000 limit, but I know the intention is to discourage the use of the operational email flag if you're sending to a really large # of contacts. You may have seen this article already; it has some info on our operational email recommendations. And I know for our own product release announcements, we honor the contact opt-outs.
Photo of Abhishek Sivaraman

Abhishek Sivaraman, Senior Product Manager

  • 7,144 Points 5k badge 2x thumb
Hi Elizabeth,

There is an option of increasing the limit of 5000 for operational emails. Please raise a ticket to support and this should be possible. This will be a one time setting and will apply to all your operational emails.

Abhishek S