One off survey resend

  • 10
  • Idea
  • Updated 1 month ago
I have a customer that often finds themselves needing to be able to resend a survey to a customer.
They would like to be able to find a unique survey link and resend to that customer.
Currently there is no way to one off send to a specific customer with the same survey code without it being automated in the Advanced Outreach.
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Cameron Wright, Employee

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Posted 8 months ago

  • 10
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John Nunziati

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This would be super helpful for us. Thanks Cameron!
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Michelle Kim

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I have been adding my email address to "Email Copy" so I have a copy of every email that goes out from the AO. Couldn't this be forwarded to the customer? The only problem I see is that the link might expire after xx days.
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Katie B

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This is our final 'hold up' in transferring the last of our company surveys into Gainsight. We have one survey that we send quarterly and customers often ask for the link/survey to be resent.