Objective Scorecard Measures can be Edited

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  • Idea
  • Updated 6 months ago
  • Implemented
Please prevent end-users from modifying objective scorecard measures.  These should only update when the underlying data changes, and not by an end-user.
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Angela Domenichelli

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Posted 6 months ago

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Dan Ahrens, Official Rep

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Hi Angela,

You can do this by setting the "Measure type" to Automated. This will prevent a user from changing the score. Just don't forget to create the rule to set the score on any measures you have configured this way. https://support.gainsight.com/Product_Documentation/Scorecards_(1.0_and_2.0)/Admin_Configuration/Con...


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Angela Domenichelli

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Thank you.  I have sent this information to our implementation team.  The initial response we received was the users would always be able to change the measures, but when the rule ran it would change them back.
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Dan Ahrens, Official Rep

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If you're using Scorecards 2.0 and set the measure to automated, the user is completely locked out from editing the score. If the measure is set to manual, what you described would be true, as both the user and the rule would be able to edit the score and the score value would reflect the value set by the last user or rule to touch it.