NPS

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How are others calculating their NPS Score for a client?  Is it a conglomerate of many attributes or just a survey here or there?  Do you ever combine surveys that are taken at different times to creat an overall NPS or is everything seperate?  Thank you.
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Denver Kirkpatrick

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Posted 3 weeks ago

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Lila Meyer, Official Rep

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Hi Denver,

Are you using Gainsight Surveys for NPS? If so, the NPS score will be automatically calculated. This article offers some details on how NPS reports look in Gainsight.
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Denver Kirkpatrick

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Yes, we use the GS NPS.  However, my question was are there other attributes that companies have used to create a more encompassing  NPS view rather than just a survey?

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Lila Meyer, Official Rep

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By definition, NPS scores are based on the NPS Survey question (How likely are you to recommend ...). I think what you're getting at sounds more like an overall health score.