Multi-Lingual Inline Survey Questions

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  • Updated 2 months ago
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Is it currently possible to change the language of an inline survey question in an Advanced Outreach? We want to send out the same NPS survey to our German and French speaking contacts that we currently send to our English-speaking ones. We've set up the translations in Surveys but when I go to the AO setup, it doesn't look like there is a way to change the language of the inline question, meaning the German email will have the inline question in English.

If there is a way to change this, would love to know how to change. If not, I think this would be a nice addition to Advanced Outreach. I would prefer not to have to duplicate surveys/work. 
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Calvin Multanen

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Posted 2 months ago

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Ben, Champion

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I too want this feature. Our NPS survey is translated into French, German, Japanese, and Chinese. However, the inline question is always in English.

Calvin: I am pretty sure this is not possible as of now. Hopefully someday!
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VinayKumar Konduri, Employee

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Hi,

We do have the ability to change the language of the inline question. Click on the survey Question in Advanced outreach -> email step, It opens a popup for language selection as same way it works for survey button/link

.


We will add this in documentation if it is not there already and will try to improve usability. 


Thanks,
Vinay 
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VinayKumar Konduri, Employee

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One problem here is only the question text is translated. Text like "Not at all likely" and "Extremely  likely" still goes in english. We will be fixing that.

Thanks,
Vinay
(Edited)
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Ben, Champion

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Thanks Vinay! Yup you’re right about the question. I was thinking of the issue about the likely bit not being translated. Appreciate the help!
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Calvin Multanen

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Good to know. Thanks Vinay!