Monitor status of ZenDesk connector

  • 10
  • Idea
  • Updated 5 months ago
  • Under Consideration
Due to an issue we have observed with our feed of ZenDesk tickets into GainSight we asked if there was any way we could monitor or check on status for the connector from our side (admins / non GS employee) and apparently there is no such thing available. It would be useful for admins to be able to check on status of the connector as well as an "activity log" to see what has been done by the connector and identify issues early on rather than end users uncovering the issue and reporting it back to us.
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Marcelo, Champion

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Posted 10 months ago

  • 10
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Anirudh Allika, Employee

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Yes i totally agree to this.

Can we have execution logs similar to rules or other connectors
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Sumesh, Employee

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Thanks for the feedback, Marcelo! We will add the feature request to the Zendesk connector roadmap for prioritisation.
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Travis Abdelhamed

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Where is this on the roadmap?
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Sumesh, Employee

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Hi Travis - Enhancements to Zendesk connector will be taken up during the second half of this year. Thanks!