Missing SHARE Button for the Success Plan

  • 2
  • Problem
  • Updated 5 months ago
  • In Progress
We're already in contact with Gainsight support about this but I wanted to throw it out here in the community.

We're running into an issue where the share button for our success plans are disappearing sporadically. There hasn't been a clear pattern for when it disappears... sometimes it's just for a few clients and sometimes one CSM CAN see the share button for a client and another CSM or admin user CAN'T see the share button for that SAME CLIENT... It's really weird and L2 hasn't been able to give us a clear answer....

We've inspected the page several times and the banner for where the button is supposed to be is just GONE..... not in the code of the page at all when it happens...

I was wondering, IS ANYONE ELSE EXPERIENCING THIS???..... 
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Faust Belarmino, Champion

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  • frustrated, confused, baffled.

Posted 5 months ago

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