Mimecast blocking all Gainsight Emails

  • 4
  • Problem
  • Updated 1 month ago
We are seeing more and more of our clients implementing Mimecast and other email content filtering solutions and this is blocking all Gainsight emails.  Internally we just implemented Mimecast as well and all Gainsight emails are being blocked.  We opened up emails from gainsightapp.com for results to come through but were still not getting individual internal emails sent from CoPilots Outreaches.  Gainsight Support provide us with the following two IP addresses to whitelist which we are going to give a try: &

Is Gainsight taking measures to improve their emails getting through these email content filtering systems?

This is really painful for us because we primarily send transactional emails in a low touch model with Gainsight and we are putting an increasing burden on our CSM team to send out these emails manually when they are blocked.
Photo of Jeffrey DaSilva

Jeffrey DaSilva, Champion

  • 1,948 Points 1k badge 2x thumb

Posted 1 month ago

  • 4
Photo of Andrew Lay

Andrew Lay, Employee

  • 80 Points 75 badge 2x thumb

Hi Jeffrey,

Thank you for this post.  

The increase in content filtering service activity is great for security and the fight against spam, but can raise challenges for legitimate companies.  We are actively working to protect and improve sending reputation on multiple fronts like warming and increasing sending IP addresses and working with companies that specialize in deliverability.

Please review the below article about deliverability and let me know if you have questions.  I’ll check with the Support Team on your current issue and monitor status as well.