MDA field on c360 Attributes section

  • 8
  • Idea
  • Updated 3 months ago
  • Under Consideration
I have a customer who needs to be able to use and edit MDA fields in the C360 Attributes section.  The customer has a fairly arduous internal process for getting fields added in Salesforce and so the ability to just edit MDA fields in the C360 would make internal processes much easier to manage.

Is there any plan to add this feature in the future?
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Tom Gerth, Employee

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Posted 8 months ago

  • 8
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Nancy Bray

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The use case here is that we want to give the CSMs additional customer information that doesn't need to be visible to the rest of the organization via the Salesforce account object (i.e., Support Model).  We would like to add an editable field to the C360 for CSMs, and would like to use the MDA to house the data, rather than having to go through our Salesforce team (which adds months to our ability to implement the field).  
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Sidhu, Product Manager

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Short version - This is on our roadmap, but not coming in the next 6 months. 

Long version:
Dependency on an SFDC admin to configure and use Gainsight is a common problem and we are gradually making changes and product improvements to reduce this dependency. As part of this initiative, more and more features will start using the data in MDA such as Company as the primary. Scorecard 2.0 is an example of this. The ability to create and edit custom MDA attributes via 360 is a very important piece to be able to truly make data in MDA the primary.  
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Cameron Wright, Employee

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Anything new on this front?
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Calvin Multanen

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Is this still 3+ months out? The ability to edit and use Company fields from C360 and not being reliant on our CorpEng team for SFDC updates would be a HUGE help. 
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Karl Rumelhart, Official Rep

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We are making great progress!   Hold tight...