Mapped Tokens to fill in a URL

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  • Updated 10 months ago
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The customers I work with each have a unique URL to login to use our product. I tried to use a tag/mapped token that would essentially pull the part specific to the customer from SFDC to fill in to the url; example: https://mappedtoken.standard.com, where "standard.com" would be consistent for all urls and "mappedtoken" pulls from SFDC. The token maps correctly, and the url does come through, however, the link is not clickable as it breaks at "standard.com"; resulting in a customer having to copy/paste the url. 

Just curious, has anyone used a similar workflow, and been able to make this work? 

Thanks!

Denim 
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Denim

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Posted 10 months ago

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VinayKumar Konduri, Employee

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Hi Denim,

I am not sure how you are trying to use token inside the give link. We have link token feature, Where you can tokenize your link inside your email template. Please see the below screenshot.



Are you doing it the same way and facing issue?.
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Denim

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Thanks, I have tried that way, but, while the token does map via the playbook/email task, , it errors when sending the email (error related to unmapped token). I was trying to just place this in the body of the email as a workaround. This route, the token is mapped, URL just is not a clickable link or shows up as only half clickable.
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VinayKumar Konduri, Employee

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I am not sure about playbook/ email task.It works fine in copilot.

If you place the link in the body and try to tokenize, It will behave as you said in the post. that is known behaviour.
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Ben, Champion

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Wow crazy! That is a nice workflow. Never tried that, just tokens inside of text that make links. Interesting idea!
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Matthew Lind, Champion

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I've run into similar issues as Denim when trying to carefully place a token within other text to cause the generation of a link.