Love me some Gainsight Support!

  • 12
  • Praise
  • Updated 6 months ago
What I love about Gainsight support is not only the technical prowess, but the customer service skills.  Impeccable.  (Cameron Wright in particular is stellar.)  It's as if they have all been through the Disney customer service training program (which, for those of you not familiar is pretty rigorous - no one handles or cares about the customer experience like Disney!)

Most of my experiences working with (and for) support teams with various software vendors has been bland, less than courteous and I was left feeling (or I heard of customers feeling) like I was just another case in the queue.  Gainsight really is a high step above that.  I am made to feel like my issue is the only issue they are concerned with (even though I know they're juggling dozens more) and they are on it.  That feeling goes a long way, especially with particularly dicey issues - or when the issue turns out to be self-inflicted or due to an oversight on the part of the admin.

(Yup. Just experienced that last part. )

Thanks again Gainsight Support for all you do. Keep up the good work.
Photo of Jeff Kirkpatrick

Jeff Kirkpatrick, Champion

  • 26,636 Points 20k badge 2x thumb
  • appreciative

Posted 6 months ago

  • 12
Photo of Cameron Wright

Cameron Wright, Employee

  • 3,372 Points 3k badge 2x thumb
We appreciate customers like yourself also Jeff! Thank you for always being awesome to work with!
Photo of Lila Meyer

Lila Meyer, Official Rep

  • 17,800 Points 10k badge 2x thumb
Jeff, thanks for sharing your experiences and gratitude for our support team! I know they continuously amaze me with their expertise, and superb customer service skills. 
Photo of Ben

Ben, Champion

  • 8,312 Points 5k badge 2x thumb
+1 from me. Always on top of things. Only difference for me is that its more often than not self-inflicted! Thanks guys!
Photo of Jeff Kirkpatrick

Jeff Kirkpatrick, Champion

  • 26,636 Points 20k badge 2x thumb
Lol I didn’t say it’s usually self-inflicted. Just was this time.