Linking CTA to External Managed Package Objects

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  • Updated 1 month ago
Hello Team!

It's been discovered that right now Gainsight does not support the ability to link the CTA Object to Custom Objects created by other Managed Packages in a customer's Org.

It would be useful if we could implement this in the future for Objects that have a lookup back to Account.

Thanks,
Logan Thome
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Logan T, Employee

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Posted 1 month ago

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Photo of Denise Stokowski

Denise Stokowski, Official Rep

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That seems strange - are you sure it is not a licensing/permission issue?  For example, you have to have a GS license to see our Managed Package objects - maybe this other package requires the same.
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Dan Ahrens, Employee

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Ditto to what Denise said. 

https://support.gainsight.com/Product_Documentation/CTAS_Tasks_and_Playbooks/Examples_and_Tutorials/...

"Linked Objects allow you to link CTAs to other Salesforce objects, whether they are standard objects, like Opportunity or Contact, or custom objects."
Photo of Srinivasa Pulagam

Srinivasa Pulagam, Employee

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It is a limitation set by Salesforce. It is not possible create lookup to other namespace objects through API; but it is possible through Salesforce UI.
(Edited)