Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: old bug resolved long ago
Sponsor changes are not being passed from our service provider into Gainsight resulting in a lack of CTAs or updates.
We are working with our service provider to research options for bringing the Sponsor Tracking infrastructure back to full functionality.
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UPDATE July 28, 2017
You may begin to see some Sponsor Tracking notifications, as we continue to work with our vendor to fully restore the service.
UPDATE September 7, 2017
Sponsor Tracking service has been fully restored. You should notice that the service is now working better than ever due to some product enhancements that were part of the Summer release on September 5th.
We have implemented changes that will help filter out false positives and trivial profile changes (e.g. renaming Gainsight to Gainsight Inc.), and push only valid profile changes to you.
Please be patient with us as we work through our backlog of tracking and validation requests over the next few weeks. During this period, there may be some minor delays in pushing profile updates.