We are just about ready to start utilizing Journey Orchestrator, starting with a handful of usecases e.g. getting in touch customers who have not logged into our product for X days and sending focused training material to a specific customer group.
One thing I have not been able to establish though is where in C/R360s can I see which Program & Outreach comms went out to which contacts - I've found posts on here saying this ought to appear in Timeline as well as SFDC - I see the SFDC set up in JO but would like for our CSMs to be able to see this in Timeline also as we use TL rather than SFDC.
I've sent a couple of Advanced outreach to selected contacts but none of these have been logged in Timeline. Can you advise please on how to set this up?